Privacy Policy for Customers

1. Introduction

Zentro ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you submit a service request through our platform as a customer seeking home improvement or other professional services.

By submitting your information through our forms or landing pages, you agree to the practices described in this policy.

2. Information We Collect

When you submit a service request, we may collect the following information:

• Contact Information: Full name, phone number, and email address.
• Location Information: Address, city, state, and ZIP code.
• Service Details: Type of service requested, project description, budget range, and urgency.
• Device & Technical Data: IP address, browser type, and referral source (e.g., Facebook Ad, Google).

3. How We Use Your Information

We use the information you provide to:

• Match you with qualified local service professionals ("Pros") who can fulfill your request.
• Share your contact and project details with up to a limited number of Pros in your area so they can contact you with quotes.
• Communicate with you about your service request.
• Improve our platform and the quality of our lead matching.
• Comply with legal obligations.

4. Sharing Your Information

Your information will be shared with service professionals (Pros) on our platform who match your service type and location. By submitting a request, you expressly consent to receiving calls, texts, and emails from these Pros regarding your project.

We do not sell your personal information to third-party data brokers. We may share your data with:

• Verified Pros registered on the Zentro platform.
• Service providers who help us operate our platform (e.g., email delivery, analytics).
• Law enforcement or government agencies when required by law.

5. Your Consent to Be Contacted

By submitting your information, you consent to be contacted by Zentro and/or service professionals via phone, SMS, and email — including through automated dialers or pre-recorded messages — at the number or email you provided, even if it is on a Do Not Call registry. Message and data rates may apply.

You may opt out of communications at any time by replying STOP to any SMS or clicking "Unsubscribe" in any email.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. You may request deletion of your data by contacting us at the email below.

7. Your Rights

Depending on your state of residence, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal information.
• Opt out of certain data sharing practices.

To exercise any of these rights, please contact us at privacy@zentro.com.

8. Cookies & Tracking

We may use cookies, pixels (including Facebook Pixel), and similar tracking technologies to understand how users interact with our platform, measure ad performance, and improve our services. You can control cookie settings through your browser preferences.

9. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at: